Customer Testimonials

I've been bringing my Volvo here for service for many years and they have been very easy to work with. They are also very thorough. After 240k miles I finally replaced my old Volvo for a new one and had a great experience. I plan to keep servicing my Volvo here and hope to keep it running strong.

Despite my poor communication, the service department went above and beyond and got us out in timely fashion and saved our day!

I highly recommend working with Sam. He's was patient with answering all of my questions and very responsive by phone. This has been the most painless and transparent car buying experience to date! All paperwork was digital and quick. Vehicle and extended warranty pricing was better than the Japanese brands I was cross shopping with and even better than the Volvo dealer in Fort Collins. I also appreciate Sam installing the roof rack at no cost and providing me an Uber to pick up the car on delivery day. Sam and Volvo corporate have also reached out to ensure I'm happy with my purchase a few days later and if I needed anything. I have not experienced this level of detail with other luxury brands.

The team was very knowledgeable and incredibly service oriented. This is my third Volvo from McDonald and I wouldn't purchase a Volvo from anywhere else. Thank you to Sam McDonald, Sam and Ryan for making this experience exceptional.

excellent in all aspects. A pleasure to purchase a car there.

Had the computer replaced under warranty the same day. Great customer service and repair work!

Found an amazing car at an amazing price. Exactly what I was looking for!

I have purchased several vehicles in my life and my experience with Sophie and Ryan at McDonald Volvo was absolutely fantastic. Sophie was extremely accommodating to work with and Ryan made the financing piece easy. I really got the feeling that they care about their customers. I was also really impressed by the product knowledge from other employees. I have dealt with dealerships in the past that didn't know much about their vehicles and that is frustrating.

I am so relieved that I found McDonald Volvo. I bought my car and warranty at a different Volvo dealership downtown. I complained about multiple issues with my car, power loss, suspension issues for years and nothing was getting fixed even though they claimed the issue was being resolved. I felt like I was losing my mind. I finally decided to make an appointment with McDonald Volvo and wow, I wish I did this years ago. They were so kind, professional, did not nickel and dime me. They really took good care of me. It was a huge relief that took a ton of stress out of my life. My car drives NOW the same as it did when I bought it. I am again so so thankful for them.

The team at McDonald volvo were very helpful and thorough.

Sam McDonald shared his extensive knowledge of the XC60, and was a pleasure to work with.

I had a wonderful experience at McDonald Volvo. Wilson was incredibly helpful to answer all my questions with patience and I never felt the classic salesman push that you face when you buy a car. All my questions were answered regarding pricing and what exactly my warranty includes and I got a realy good price on my trade-in car. I highly recommend for you to work with McDonald Volvo, you won't regret it.

Jace and Matt were awesome! Very helpful! The car buying process was easy and fast. Carolyn was so knowledgeable with all the gadgets that come with my new Volvo, so much to learn as a new Volvo owner. The McDonald dealerships are all great!

Dan always does a really great job for me.

The McDonald Volvo team is highly professional yet very friendly, and their level of experience really shows. I thoroughly enjoyed my first car purchase in the U.S. here and couldn't have asked for a better experience.

Marion Ladd was a true professional. He is so knowledgeable, caring & not once did I feel pressured. The whole team was top notch! My experience was the best ever purchasing a new vehicle. Thank you McDonald Volvo, I love my new car and am sure I will be back for further purchases.

Great experience. Marion Ladd was incredible to work with and made our experience outstanding.

5 stars because I didn't fall into the negative feelings and scenarios/trappings associated with buying a new car. From the start, the team I worked with (Jeff, Chad, and Matt) were all very transparent about cost. Approximately 80% of the deal was worked out over text prior to me stepping on the lot. They were firm in pricing, but fair and did what they could to work within my budget. The only negative is they waited until last minute to mention warranty plans, which isn't unheard of but also wasn't completely upfront-- luckily I wanted a warranty for the vehicle. The staff I worked with were business oriented but personable when it applied. This will go down as one of the better car buying experiences I've experienced. Thanks guys.

Hands down, best car buying experience!

Jace was super patient and answered my millions of questions. He was very knowledgeable about the vehicles and gave me lots of options without making me feel pressured to purchase.

Exceptionally good customer care and service!

We've taken our car there since we bought it and I've always had excellent service. They made a small mistake on the billing but corrected it quickly and easily. They have an incredible coffee machine.

Easy, smooth leasing process with the sales and financing team, and great inventory selection.

Good customer service, responsive to needs.

Usually it's excellent but this was the first visit with a Certified Pre-Owned that I bought for my wife last year and only had put 1,000 miles on. I was told I needed a wheel alignment which, after 150 point check, sounds ridiculous that an alignment would be needed. Couldn't even engage in a discussion so I was not happy!

Let me tell you, if you have to buy a car, do yourself a favor and go here and ask for Justin Dahl. He's SUPER knowledgable, helpful, not pushy, and exactly who you want to buy a car from. He's a TOTAL GEM. The best car buying experience ever. Thanks Justin!

They make parting with money palatable! 🤔

I would walk to work before buying another car from McDonald. We have never felt so unappreciated after an auto purchase. We bought a new Volvo XC90 from McDonald last month. The experience at the dealership was fairly smooth. Marion Ladd was our salesman. Matt Daniel was our finance manager. We negotiated what we considered to be a fair deal and then went thru the signing process with Matt. He gave us his card and assured us if we had any questions we could call him at any hour. My wife received a call from Chad, a sales manager, several weeks after the purchase. He stated that McDonald had miscalculated the sales tax and we would need to pay an additional $760 out of pocket. My wife was a bit confused why someone we had never met was following up and asking for more cash. I called and left Matt a message. After not receiving a call back, I called him again. He picked up and I explained our frustration. He said he would need to speak with someone above him to find a resolution. I never heard from Matt again. I left four follow up messages. Growing more frustrated, I got on the McDonald website to find the phone number for Chad. I called and spoke to Chad. He said there was nothing he could do and he wondered why I would call Matt to ask about it. This response shows they are not serious business people. The relationship was with Marion and Matt. We shouldn't receive outreach from someone who had nothing to do with the transaction. We dropped off a check today. We had no other option because the car needs to be registered. McDonald stated they needed to submit the payment because the DMV would have no record of this transaction til they did. Matt didn't have any additional info. He stated Chad wanted to handle this. We could have returned the car within 30 days but due to McDonald not responding to our outreach the 30 days lapsed. We will not buy another vehicle from any of the McDonald dealerships. It's sad they took an experience that should have been joyous and made it a frustrating one. We were even offered as much as a complimentary oil change. Run away! Or risk an expensive clerical error that will come back to bite you.

Matthew and McDonald Volvo were great to work with on the front windshield replacement for our XC90. Matthew was on top of the entire process, from scheduling to pick up after the repair.

Such an easy and quick service call

I've never loved the car acquisition process BUT the McDonald Volvo Team provided an outstanding experience from beginning to end. Justin was more than patient, alert for vehicles that may match my needs and respected my time constraints, too. Matt (finance) was thoughtful, thorough and informative. Thank you, McDonald Volvo Team for making the process seamless!

Highly recommend working with Zion. Couldn't have asked for a better sales associate to help me find our new car!

Excellent service...friendly, knowledgeable, fast and quality.

Great experience

I came in with my husband to test drive the xc40 and the xc60 as potential options for my new car. I immediately saw an xc40 that was a color I absolutely loved and could describe it as love at first sight. lol. We were helped right away by Justin who quickly got us set up to test drive the xc40. Then we test drove the 60. Before the drives, Justin thoroughly explained all the various features of the car to me and showed me how to adjust different settings. Post drive, we reviewed promotions that were going on and discounts I was eligible for and eventually I decided I wanted to move forward with the 40 I had initially seen so placed a deposit to hold the car. The day I planned to pick up the car, Justin reached out to let me know it had been detailed and gassed up and was ready for me. Before taking it, I also met with Ryan, a financial manager I believe, to review the logistics of the sale. Ryan was thorough and informative about things and the process was pretty seamless. Before I officially took the car, Justin helped me get everything in the car set up with my personal preferences and helped me connect various apps and walked me through other tech components. We took some pics and I was on my way! The process of buying a car was so intimidating. I didn't want to feel pressured to agree to get myself into something I was uncomfortable with. Both Justin and Ryan were so helpful and never once made me feel like they were just trying to make a sale, even though at the end of the day, I know that is their job. It was a positive experience all around and I am so excited about my car!

I have never bought a used vehicle... ever. Well not since high school. When I knew it was time to start looking for a new car I dreaded going to any dealership. I have to say, I was so pleasantly surprised with my experience as McDonald Volvo. The dealership reflects what a luxury brand should be. Clean, accommodating and comfortable. I arrived about an hour before the dealership closed one evening and Sam McDonald greeted us. I had found a Certified Volvo in the lot that I wanted to check out. Sam was super knowledgeable about the vehicle. We came back the next morning and I bought my first used (Certified by Volvo) car! Sam was great, even got the big red ribbon on the hood in honor of my upcoming birthday. Since the purchase I received an email from a different Sam, Sam Splichal, technology specialist. Talk about customer service. Sam S. reached out to me to check how using the vehicle was going. I did have some questions and he set time up with me to walk through them. This is such a nice service, especially with all the new tech cars have these days. I love driving my new to me vehicle and am looking forward to future interactions with the service team and beyond.

Always been a pleasant experience. Clean friendly environment.

I've always been very well taken care of and supported at McDonald Volvo--the only place I purchase my Volvos!

Jace helped us find our new Volvo CX90! He was extremely knowledgeable about the vehicle - he knew the answer to every question we had. He was wonderful to work with! Even after purchasing the car, Jace made himself available to answer our questions. Overall, great experience and great vehicle.

My favorite thing about my service department at McDonald Volvo is that they are always available and incredibly kind. I feel completely taken care of by everyone there. For example, when we couldn't figure out where the piece was to unlock the tires for a flat, they took the time to explain it was in the "frunk" - The front trunk of our electric car. They don't always require us to come in to answer questions and they are wonderful at directing me to solutions when I have questions. Also, it's easy to get him to get service at times that are convenient for us, Including Saturdays!

Justin and Matt were both incredibly helpful when I was purchasing my car. Justin was very knowledgeable about the car and did not resort to pushy sales tactics. Matt helped make the backend go as smoothly as possible.

After two weeks of searching for a car for my first born, we decided to stop at McDonald Volvo. I've purchased at least 15 cars in my lifetime and I would have to admit My daughter and I were shocked to realize how quick, easy and effortless it was even with a fairly new employee named Jeff. Jeff was attentive and got straight to the point and after two weeks of searching, we wrapped everything up in less than 90 minutes. Even the financial department ran smoothly and gave us more options than the past four dealerships we visited that week. I highly recommend this place if you are tired of the rigmarole of car sales salesman. Great place great facilities, friendly employees.

The best car buying experience ever! I have purchased many cars and this was a pleasant experience, which is a first. My salesman Sam McDonald was professional, informative, thoughtful and a great human being. I never was pushed or given a , " sales game". The dealership disclosures and numbers were very clear . No number games! Ryan Vanyi our finance manager was another shining light of car dealerships. I was amazed by this entire car buying experience. I think it is sad to have such a dramatic positive experience in comparison to all my other car purchases, they all fit the negative stereotype. As a business woman I think the McDonald family should teach workshops on how to sale cars. I am still in awe. Warmly, Chris Marie Larson

Great service done timely with regular updates

Prompt, professional, immaculately clean service facility oriented to a higher level of customer care. Really great. I do have a lingering minor issue with the car that will necessitate a revisit but they've been responsive and accommodating throughout. Highly recommended professional service.

Service was fast and comprehensive. The video and feedback on my service was very helpful.

Everything was excellent!

I took my car in for its 2nd service and my main key fob wasn't working as well… Dan was amazing… also shoutout to Hannah my service technician she helped with my key fob and was so informative The service department has been nothing but stellar and really goes above and beyond

The BEST experience I've ever had purchasing a car. I originally reached out to Sophie in August, but decided to wait on a new car. When one became available in November, I immediately texted Sophie. She was so quick to respond, and when I arrived the next morning for a test drive she was totally prepared. She was so sweet, and willing to hear me out and work with me! I also worked with Matt for financing. They are a DREAM TEAM! Both of them have the customers best interest at heart, which was very refreshing. Love my new car, and I'll be servicing my vehicle here always.

Best experience at a dealership. Thanks Justin